These Terms of Service are a binding agreement between Vectis Ventures, LLC, a Florida limited liability company doing business as Felt & Resin, and the business that engages us. By submitting an enquiry, accepting a quote, or paying an invoice, you accept these Terms and our Privacy Policy.

These Terms cover our market intelligence reports and consulting engagements. They do not cover CAST, which is a separate product governed by the CAST Terms of Service and CAST Privacy Policy at cast.feltandresin.com. Where the two conflict as to CAST, the CAST terms control.

Market Intelligence. Written reports scoped to a defined market, sold in three tiers, each priced as published on our website at the time you accept a quote.

Consulting. Scoped engagements quoted flat before work begins, subject to a minimum engagement fee.

Scope Control. Every engagement is defined by a written quote naming the deliverable, the geography, the turnaround, and the price. Work outside that scope is a new quote.

Quotes. A written quote is valid for thirty days and becomes binding when you accept it in writing or pay against it.

Deposit. 50% of the quoted fee is due before work begins. The balance is due before delivery.

Invoicing. Invoices are issued electronically and are payable on receipt unless the quote states otherwise.

Late Payment. Amounts unpaid fifteen days after the due date accrue interest at 1.5% per month or the highest rate permitted by law, whichever is lower, plus reasonable costs of collection including attorneys' fees. We may suspend work on any unpaid engagement without notice.

Taxes. Prices exclude sales, use, and similar taxes.

If you buy a Market Entry Strategy report, follow the plan we deliver, and do not reach the estimated revenue goal stated in the report within twelve months, we will refund the report fee you paid. The details are below.

Scope. The guarantee applies only to Market Entry Strategy purchases. It covers a refund of the report fee you paid and nothing else. One claim is allowed per purchase.

Conditions. You must have implemented the delivered twelve-month plan as documented, including its channels, budget levels, and sequencing. Reasonable deviations count as following the plan only if we agreed to them in writing.

Measurement. We compare the revenue attributable to the target market and service lines named in the plan, over the twelve months after the plan is delivered, with the estimated revenue goal stated in the report.

Claim Window. You must submit your claim in writing within sixty days after that twelve-month period ends.

Documentation. You must provide reasonable records of how you carried out the plan, including spend, campaigns, and channel activity, and of your revenue for the period. We may review those records before deciding the claim.

Payment. We pay an approved refund within thirty days of approving the claim.

Exclusions. The guarantee does not apply if the plan was not followed, if your business changed materially during the period, if licensing or capacity limits kept you from doing the work, or if force majeure prevented results.

Turnaround runs from the kickoff call, not from payment, and assumes we have the access and information we requested. Standard turnaround for reports is fifteen business days, with priority and rush options priced as published.

Deliverables are provided through a secure link that expires. You are responsible for downloading and retaining your copy before the link expires. Delays caused by your own response times extend the delivery date accordingly and do not entitle you to a refund or a fee reduction.

Your Materials. You retain ownership of everything you provide. You grant us a license to use it to perform the engagement.

Deliverables. On payment in full, you own the report or work product delivered to you, for use within your own business.

Our Materials. We retain ownership of our methodologies, models, frameworks, templates, research processes, underlying datasets, and any general knowledge or know-how gained. Nothing transfers those to you.

Restrictions. You may not resell, republish, license, or distribute a deliverable to any third party, or use it to provide services to anyone other than your own business, without our written consent. Sharing with your own lender, investor, insurer, or professional adviser for your own purposes is permitted.

Attribution. We may identify that we produced a deliverable if you publish it or any part of it.

Each party will keep the other's non-public business information confidential, use it only for the engagement, and protect it with at least reasonable care. Our obligations to you are described further in our Confidentiality Policy, which is incorporated into these Terms.

This obligation does not cover information that is public through no fault of the receiving party, already known without restriction, independently developed, or required to be disclosed by law after notice where lawful. It survives for three years after the engagement ends, and indefinitely as to trade secrets.

Informal Resolution First. Written notice and thirty days to resolve before any claim is filed.

Governing Law. The laws of the State of Florida, without regard to conflict of laws rules.

Venue. Exclusively the state or federal courts located in Miami-Dade County, Florida, and each party consents to personal jurisdiction there.

Jury Waiver. Each party waives trial by jury to the fullest extent permitted by law.

Class Waiver. Claims may be brought only in an individual capacity and not as a class or representative proceeding.

Time Limit. Any claim must be brought within one year after it accrues or it is barred.

Attorneys' Fees. The prevailing party recovers reasonable attorneys' fees and costs.

Electronic Agreement. Accepting a quote or paying an invoice electronically is a valid signature, and notices may be delivered electronically.

Force Majeure. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.

Independent Contractor. We are an independent contractor, not your employee, agent, or partner.

Assignment. You may not assign without our consent. We may assign to an affiliate or successor.

Entire Agreement. These Terms, the Privacy Policy, the Confidentiality Policy, and your accepted quote are the entire agreement. Any purchase order or vendor form you issue is rejected and of no effect.

Changes. We may update these Terms by posting a new version with a new effective date. Changes do not apply to an engagement already quoted and accepted.

Severability and Waiver. An unenforceable provision is modified or severed and the rest stays in effect. A failure to enforce is not a waiver.

Contact